Return Policy

As a local Utah candy store, we are proud to provide some of the most tasty chocolate candies and treats to our customers.

Refund Policy

We strive to delight all our customers with our handmade chocolates, like our silky truffles and mint chocolate sandwiches. We are so confident in our recipes that we offer a 100% customer satisfaction guarantee on all our products. In the unlikely event that you do want to return an order or portion thereof for any reason, we’ll cheerfully refund your money, no questions asked.

TO MAKE A RETURN, PLEASE FOLLOW THESE SIMPLE STEPS:

• Email Fernwood Candy customer service at support@fernwoodcandy.com to coordinate the return. Please share the reason for the return as customer feedback is vitally important to us.
• Repack the product you want to return in the box it arrived in along with any packing and temperature control products that were enclosed. If frozen gel packs were included, please refreeze them before shipping.
• Be sure to enclose your packing slip or the order number.
• Send the return to: Fernwood Candy, 3060 N 300 W, North Logan, UT 84341.
• Ship the package back to us via any reliable shipper, i.e. USPS, UPS or FedEx.

We will process a full refund once the product has arrived back at our facility.

Quality Guaranteed

At Fernwood Candy, we believe that high-quality, delicious products make for happy and loyal customers. This is why we take care to ensure our chocolate candies meet our high standards. Whether you try our famous mint chocolate sandwiches or share our peppermint bark with your family during the holidays, we hope our gourmet treats continue to delight you and your loved ones. 

We carry on the “Tradition of Quality” that has been upheld for over 70 years. We utilize well-loved recipes to make chocolate candies and gourmet treats that have wowed customers since the beginning of our journey as a Utah candy store. So, come and try a few of our famous chocolate candies. We can’t wait to impress you.